The services like home cleaning, dishwashing, car washing, pre-party cleaning, after-party cleaning, and many more are covered in the services provided under the brand named HomeSena.
This Privacy Policy, in its details, clarifies how we collect, use, process, store, disclose, and protect your personal data when accessing or using our Platform and services. We have prepared this document in accordance with the Digital Personal Data Protection Act, 2023 (DPDP Act), the Information Technology Act, 2000, and the SPDI Rules, 2011.
By accessing or using HomeSena, you acknowledge that you have read, understood, and agreed to the proceedings outlined in this Privacy Policy and you provide your consent for the lawful processing of personal data.
1. Applicability of the Policies and terms
This Privacy Policy extends to all people who access or use HomeSena's platform, including customers, service providers, and general visitors. By interacting with the platform in any way i.e. by registering, booking services, communicating or just visiting the website, you are bound to the provisions of this policy. Referring to “you” or “user” means any person who uses the HomeSena platform, and “we” denotes HomeSena.
2. How we collect your Information
We gather personal information in a lawful and transparent manner to provide our services efficiently. When you register or interact with HomeSena, you will provide certain details such as your name, telephone number, email address, and service location directly. In some situations, we may request you to provide other information such as household information (such as number of rooms, pets, or service preferences) to better tailor the services we provide to you. In addition to the personal information that you directly provide, we also gather data like booking history, service interactions, messages exchanged with service providers, reviews, feedback, and any images or instructions that are uploaded or provided by you. This data can be utilized and used for purposes like improving the quality of the service, for the user safety, and resolving any disputes that arise.
We will automatically collect some technical information when you are using the HomeSena platform, like your IP address, type of device, operating system, browser details, and your usage patterns. This access to the information will help us to understand the user behavior and enhance the platform performance and fix the technical issues.
With your permission, we can also collect the data of location, which includes real-time GPS location or approximate location through IP address. This is required in order to connect you to a nearby service provider to ensure faster deliveries and better quality. Additionally, the app can also ask for your permission to access the camera and gallery, which will allow you to upload images related to the services.
3. How we use this information
The main purpose of collecting the information is to provide you the effortless experience of service. The data is used to create and manage your account, process bookings, assign service providers, and facilitate payments. It also helps us to communicate to you with updates like service, confirmations, and customer support.
In addition, your data is used to maintain the security and integrity of the platform. This includes detecting fraud, preventing misuse, enforcing our policies, and complying with legal obligations.
4. Cookies and tracking technologies
We use cookies and similar technologies to enhance user experience and understand the platform performance. Cookies are small data files stored on your device that help us remember your preferences and improve functionality in future. We might also use web beacons, analytics tools, and device identifiers to track usage patterns and measure the effectiveness of our services.
Third-party service providers may also use cookies for analytics and advertising purposes. While you can control cookie settings through your browser, disabling cookies may impact certain features of the Platform.
5. Sharing of Information
We may be sharing your personal data in case of necessary and legal issues. Your information is shared with our service providers to fulfill your service request. Without this sharing, it would not be possible to provide the core services of the platform to fulfill your requirements.
We may also share your data with trusted third-party vendors such as payment gateways, cloud storage providers, and analytics services. They are contractually bound to use your data only for specified purposes and maintain confidentiality.
In certain circumstances, we may disclose your information to legal authorities if required by law to protect the rights, safety, and security of the company, users, or the public. Additionally, in the event of a merger, acquisition, or restructuring, your data may be transferred to the new entity, subject to applicable laws. We do not sell your personal data to any third party.
6. User Content and Visibility
Some information, like your profile details, ratings, and reviews, might be visible within the HomeSena platform to ensure transparency and trust among users and service providers. Any content you upload, including feedback or images, may be stored and used to improve services and resolve disputes.
7. Data Retention
We keep your personal data only for as long as it is necessary to fulfill the purposes for which it was collected. This includes the duration for which your account remains active and any additional period required for legal compliance, dispute resolution, or fraud prevention.
Even after you request deletion of your account, we may retain certain information for a limited period (typically up to 90 days) to comply with legal obligations and ensure system integrity.
8. Your Rights (DPDP Act 2023)Under applicable data protection laws, you have several rights regarding your personal data. You have the right to access the data we hold about you, request correction of inaccurate information, and request deletion of your data. You also have the right to withdraw your consent at any time, after which we will stop processing your data unless if required by law.
You may also raise grievances regarding data handling and nominate another individual to exercise your rights in case of incapacity. Requests can be made through the contact details provided below.
9. Control Over Your Information
HomeSena provides you with the ability to manage your personal information through your account settings. You can update your profile details, manage permissions, and opt out of marketing communications. However, certain essential communications such as service updates and transaction notifications cannot be disabled.
10. Data Security
We take appropriate technical and organizational measures to safeguard your personal data against unauthorized access, loss, or misuse. These measures include encryption, secure servers, and restricted access controls. However, since no system is completely secure, we cannot guarantee absolute security of your data.
11. Data Storage and Transfer
Your data may be stored and processed in India or in other jurisdictions where our service providers operate. By using the Platform, you consent to such storage and transfer of data, subject to applicable legal safeguards.
12. Data Breach
In the event of a data breach that affects your personal data, we will take appropriate steps to mitigate the impact and notify affected users and authorities as required under applicable laws.
13. Children’s Privacy
HomeSena services are intended for individuals above the age of 18. We do not knowingly collect personal data from children. If such data is identified, it will be deleted.
14. Third-Party Links
The Platform may contain links to third-party websites or services. HomeSena is not responsible for the privacy practices or content of such external platforms, and users are encouraged to review their privacy policies.
15. Withdrawal of Consent and Correction
You may withdraw your consent for data processing or request correction of your personal data at any time by contacting us. Upon withdrawal, we will cease processing your data except where required by law.
16. Business Transfers
In the event of a merger, acquisition, or sale of assets, your personal data may be transferred to the new entity. We will ensure that such a transfer complies with applicable data protection laws and that your rights remain protected.
17. Grievance Officer
In accordance with applicable laws, we have appointed a Grievance Officer to address your concerns regarding data protection.
Grievance Officer – HomeSena
Email: support@homesena.com
Phone: 8595081189
We will endeavor to resolve complaints within 7 to 30 days.
18. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Users are encouraged to review this policy periodically. Continued use of the Platform after updates constitutes acceptance of the revised policy.
19. Contact Us
For any questions, concerns, or requests related to this Privacy Policy, please contact us at:
Email: support@homesena.com
20. Consent
By using HomeSena, you expressly consent to the collection, use, storage, and processing of your personal data in accordance with this Privacy Policy.
21. Electronic Record
This document is an electronic record under the Information Technology Act, 2000 and does not require any physical or digital signatures.
HomeSena—Built on Trust, Security and reliabilty
